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Subscription

From Settings > Subscription you can view and manage your current plan, your payment methods, and your billing history.

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Current plan

At the top of the page you’ll see a summary of your active subscription:
  • Subscribed plan and monthly price.
  • Included minutes in your plan.
  • Rollover minutes available.
  • Melo (Copilot) usage: how many Melo requests you’ve used this week, with a Resets in counter showing when your weekly allowance refreshes.
  • Next billing date.
Minutes are allocated monthly, regardless of whether your billing period is monthly or annual.

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Remaining and rollover minutes

Minutes you don’t use in a month are carried over to the next (rollover), up to a maximum of 2x the minutes included in your plan. To see your consumption in detail — how much you’ve spent and how much is left — go to Settings > Usage.

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Payment method

In this section you can view and manage the payment methods associated with your project.

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Add a payment method

1

Click Add Payment Method

In the payment method section, click Add Payment Method.
2

Enter your card details

You’ll be redirected to Stripe to enter your details securely.
3

Save the method

Your card will be saved for future invoices.

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Change the default payment method

If you have multiple registered cards, you can change which one is used by default:
  1. Click Change Default Payment Method.
  2. Select the card you want to use.
  3. Confirm the change by clicking Continue.
If there’s only one card, it’s automatically set as the default.

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Remove a payment method

1

Select the method to remove

Click the delete icon next to the payment method.
2

Confirm removal

A confirmation modal will open. Click Delete to confirm.
You cannot remove your only payment method if you have an active paid plan. Add another method before removing the existing one.

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Manage subscription

Click Manage Subscription to open the plan configuration panel. From here you can:
  • Modify your plan: takes you to the Plans and Pricing page to change plans.
  • Change the billing period: switch between monthly plan and annual plan.
  • View remaining minutes and rollover minutes for the current period.
Usage-based billing is enabled from Settings > Usage. On that page you can also check the extra minutes consumed and the rest of your plan limits.
To save changes, click Save. To discard them, click Go Back.
If you exit the modal without saving, you’ll be asked whether to keep or discard your changes.

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Cancel subscription

1

Access Manage Subscription

Click Manage Subscription and then Cancel Subscription.
2

Confirm cancellation

A confirmation modal will open. Click Cancel Plan to confirm.
3

Success confirmation

You’ll see a modal indicating the plan has been successfully cancelled.
When you cancel, your plan will revert to the free plan at the end of the current billing period. Any rollover minutes exceeding the free plan limit will be lost. The plan change doesn’t take effect until the next billing period.

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Payment history

At the bottom of the page you’ll find a table with all your invoices:

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Download an invoice

The Actions column on each row has the link to download that invoice as a PDF, ready to pass on to your accounting team. Invoices are issued by Stripe, Diga’s payment provider.
If the download link doesn’t show up, or you need an invoice that isn’t in the table, email us at contact@diga.io and we’ll get it to you.

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Payment statuses

  • Pending: the payment hasn’t been completed yet.
  • Paid: the payment was completed successfully.
  • Declined: the payment failed. Check your payment method.
These friendly labels map to the underlying Stripe invoice states: Paid corresponds to paid; Pending corresponds to open or draft; Declined corresponds to uncollectible or void.
If a payment is repeatedly declined, your subscription may be cancelled after several weeks and your agents will stop accepting calls until the issue is resolved.

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FAQ

At the top of Settings > Subscription you’ll see your remaining and rollover minutes for the current period. In Settings > Usage you get the full consumption breakdown, with the percentage used of every limit.
Yes. You can add multiple cards and select which one to use as default.
Your current plan remains active until the end of the paid period. After that, it reverts to the free plan.