Outbound pre-call flows and richer variable interpolation
- Pre-call flows for outbound calls: pre-call flows now run before the number is dialed on outbound calls, so the agent can prepare context the same way it does for inbound calls.
- Dynamic variables in path nodes: dynamic variables now interpolate inside conversational path node prompts and branch conditions, letting you personalize prompts and routing per call.
- Injected variables in function-call logs: variables injected into a during-call function call are now shown in the function-call logs, making it easier to debug what the agent passed to each tool.
New and improved workflow pieces
- Odoo CRM lead actions: new actions to create and manage leads in Odoo CRM directly from your workflows.
- Date helper in Spanish: the date-helper piece now supports Spanish for parsing and formatting dates.
- Form styling: improved styling for forms in the workflow builder.
Meet Melo, your in-dashboard AI assistant
- AI Copilot assistant: a new in-dashboard AI assistant (Melo) helps you build and manage your agents, answer questions, and take actions across the platform.
- MCP-backed tools: Melo is powered by MCP tools so it can act on your Diga resources, not just answer questions.
- Per-plan usage: Melo usage is included with weekly limits that scale with your plan.
Call Traces with a waterfall view
- Distributed traces for every call: each call now generates a trace that breaks the conversation into individual spans — conversation turns, AI generation, voice synthesis, tool executions, and path transitions.
- Waterfall UI: visualize the full call timeline in a waterfall view to see exactly how long each step took and how the steps relate to each other.
- Diagnose performance: quickly identify slow steps, verify conversational flows, and review tool executions with their arguments and timing.
Pre-call flows and flow-driven variables
Pre-call flows
- Prepare every call before it starts: the new Pre-Call trigger runs a workflow the moment a call begins, before the agent greets. The agent waits for the result and uses it to personalize the conversation.
- Return Call Data action: send a prompt addition and dynamic variables back to the agent, so it can start the call already knowing the caller’s name, account, or context.
- Gate calls: optionally abort a call if the flow fails or times out — useful for allowlists, eligibility checks, or business hours. Timeout is configurable per flow (up to 55 seconds).
- Assign anywhere: add pre-call flows to single-prompt agents in the Workflows section, or to conversational paths through the new Pre-call flows node above the start node.
Flow-driven dynamic variables
- Variables provided by flows: variables a pre-call flow produces now appear in the agent’s dynamic variables panel as read-only, labeled “Provided by [flow]”, and in the
{{autocomplete. - Dynamic parameters for during-call flows: a Function Call parameter can now take its value from a dynamic variable instead of being extracted by the agent — set its Value Source to Dynamic Variable.
- Variables in paths: dynamic variables now interpolate in conversation node prompts and branch conditions.
Workflow categories
- New “Call launcher” category: workflows that start outbound calls with the Make Call action are now labeled Call launcher, distinct from the new Pre-call flows.
Improved voices, tool sounds, and Holded piece
More control over voices
- Expanded voice catalog: Browse thousands of available voices and choose the best fit by language, accent, tone, and more
- Direct ElevenLabs support: Use any ElevenLabs voice by entering its ID directly
- New voice controls: Adjust voice temperature and volume, in addition to the existing speed control
Sound in tools and flows
- Background sound during execution: Add sound to tools or flows while they run so calls sound more natural
- Pre-execution announcement: Force the model to say something before executing a tool, so it always announces what it’s about to do
New piece: Holded
- Holded integration: Connect your agents with Holded to talk directly to your ERP — for example, assist customers by looking up their invoices in real time
Improved turn detection model
- Better turn detection: Improved model with GPU support for more accurate detection of when the user has finished speaking
- Background sound in flows: Tools and flows can now play background sound while executing
Workflow and session fixes
- Workflow fixes: Stability improvements in the workflow builder
- OAuth session persistence: Fixed an issue where Google OAuth sessions were not persisting across tabs, even with the “Remember me” option enabled
Bulk recording downloads and RAG improvements
- Bulk recording downloads: Download multiple call recordings at once from the monitoring dashboard
- RAG improvements: Bug fixes and improvements to the knowledge base for more reliable information retrieval
Permission and navigation fixes
- Permission loading: Fixed an issue with permission loading on login
- Sidebar visibility: Fixed menu item visibility based on user permissions
- 404 page: Improved error page for unknown routes
Logs, RAG, and Workflows
Call Logs
- Detailed event logging: Every call generates structured logs covering its full lifecycle — from connection to completion
- 10 event categories: Call lifecycle, user messages, agent responses, call tools, integrations, conversational paths, transfers, and webhooks
- Customer-facing logs: Dual logging system that automatically filters out internal technical data and exposes only relevant events to users via the API
- Full traceability: Each event includes timestamps, trace IDs, and contextual data to debug and analyze agent behavior
RAG (Retrieval-Augmented Generation)
- Knowledge base for agents: Upload documents and URLs so your agents can access relevant information during conversations
- Semantic search: The system automatically indexes and searches your content to provide accurate, contextual responses
- Multiple sources: Ingest files, URLs, and text, with automatic page discovery from a domain
- Knowledge management: Add, update, and delete items from your agents’ knowledge base
Workflows
- Visual automation: Create no-code workflows that run during or after calls
- Post-call workflows: Automate tasks after a call ends, such as updating a CRM, sending emails, or logging data
- During-call workflows: Allow your agent to execute tools in real time, like scheduling appointments or looking up data
- Sync and async execution: Choose whether the agent waits for the workflow response or continues the conversation
- Pre-built templates: Use ready-made templates to quickly set up common workflows
Diga Initial Launch
We’re excited to introduce Diga, the complete platform for creating and deploying AI-powered voice agents.Agent Building
- Single Prompts: Create conversational agents with simple and direct prompts
- Conversational Paths: Define complex conversation flows with custom nodes and routes
- Support for multiple node types (message, question, decision, action)
- Visual editor to design the conversational flow
- Call Customization: Configure call behavior and characteristics
- Customizable voices
- Language and tone configuration
- Speed and volume parameters
- Version Control: Safely manage different versions of your agents
- Complete change history
- Rollback to previous versions
- Version comparison
- Call Tools: Add special capabilities during conversations
- Call transfer
- Send messages
- Execute custom actions
Integrations
- HTTP Integrations: Connect your agents with external APIs
- Inbound and outbound webhooks
- Flexible authentication (API Key, Bearer Token, OAuth)
- Custom data mapping
- MCP Integrations: Model Context Protocol support
- Native integration with MCP tools
- Extensibility for advanced use cases
- Add Integrations to Agents: Modular system to connect multiple integrations
Telephony
- Phone Number Purchase: Acquire numbers directly from the platform
- Availability in multiple countries
- Search by area code
- Immediate activation
- SIP Trunks: Configure and manage your own SIP trunks
- Inbound and outbound calls
- Routing configuration
- Multi-provider support
Platform Management
- Projects: Organize your agents and resources
- Isolated workspaces
- Billing: Detailed cost control
- Flexible plans
- Real-time consumption monitoring
- Usage reports
- Configurable limits
Analytics and Monitoring
- Monitoring: Complete visibility into your agents’ behavior
- Complete transcriptions
Documentation and Tools
- Complete API Reference: Interactive documentation with OpenAPI
- Examples in multiple languages (Python, JavaScript, cURL, Go)
- Interactive playground
- Authentication and code examples
- Documentation in Spanish: Complete guides and tutorials
- Documentation in English: English version available