Updates

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Grouped filters, list search, and end-reason filtering

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Filtering and search

• Improvement Unified filter bar: Filters on every list page are now grouped behind a single Filters button showing how many are active; each applied filter appears as a badge you can clear with one click.
• Feature Search across every list: A search box in the filter bar narrows the calls, agents, phone numbers, integrations, knowledge bases, and workflows lists as you type.
• Feature Filter calls by end reason: The calls filter menu now includes an end-reason option, using the same icons and labels shown in the call table.
• Fix API keys for a deleted project stop working immediately: Removing a project now clears its cached authorization right away.
• Fix Numbers bought before verification now activate: Phone numbers purchased before a company’s verification is approved activate correctly when the verification completes, even if an older subscription for the project no longer exists in Stripe.

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Notifications reach you as configured

• Fix Email and webhook notifications are delivered: notifications go out to your email address and to the webhook endpoints you have set up, exactly as configured.

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Two-step sign-in, and agents published to several numbers

• Feature Protect your account with a second step at sign-in: turn on two-factor authentication under Settings › Security, with an authenticator app, an SMS code, or both. Once it is on, signing in asks for a code before the dashboard opens, and you can reconfigure, change the phone number for, or remove a method at any time.
• Improvement Your language follows your account: the language you pick in Settings is saved to your account and used wherever you sign in, instead of being remembered only on the device where you chose it.
• Fix Type anywhere in a field and the rest stays as you left it: picking a time-zone variable from the variables menu inserts it at the cursor and leaves the surrounding text untouched, and typing in the middle of a workflow step’s text field keeps the cursor where you put it.
• Fix Plan upgrades and phone numbers bill as expected: moving to a higher paid plan invoices the difference for the rest of the period straight away, and a phone number bought with a full discount is set up with its recurring subscription.

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Agents

• Feature Publish an agent to several numbers, and unpublish it again: the publish dialog takes a list of inbound and outbound numbers rather than one of each, and warns you when a number you pick is currently routed to another agent. A published agent shows a Published badge and its numbers next to the version selector, with Edit phone numbers and Unpublish in its actions menu.
• Improvement A new version arrives with its number already filled in: creating a version prefills the name with the number that version will carry, so you can see where you are in the sequence at the moment you name it.
• Improvement Open a workflow straight from the agent that uses it: a workflow card in an agent’s Workflows section takes you to the builder, with the usual confirmation before you leave. The agent drawer also scrolls only when there is something to scroll, the Tools tab has its own heading, and an integration’s name is shown once.
• Improvement A clear reason when an agent cannot be deleted: deleting an agent that is published tells you to unpublish it first, in a toast rather than a dialog.
• Fix Agent templates are shown in your language: the template gallery and each template’s detail follow the language of your dashboard, and switching language while browsing reloads them.
• Fix Every agent test starts with a clean log: running a test again clears the previous run’s entries, so timings belong to the run you are watching, and the test panel fills the height of the drawer.
• Fix Bring an overlapping condition label to the front: selecting a step, its line, or the label itself lifts that label above the ones around it, so a branch hidden underneath another can be read and edited.
• Fix A step added from the toolbar appears where you are looking: tools and workflows added from the path editor’s toolbar are placed in the middle of the visible canvas, wherever you have panned to.

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Workflows

• Fix After publishing, you are looking at the version you published: the builder and the versions dropdown both show it straight away, and editing a published version shows the draft it creates — without leaving the page and coming back.
• Fix The Melo panel leaves your canvas alone: opening or expanding the chat, starting a new conversation or switching project keeps the workflow canvas exactly where it was, and the panel closes the first time you ask it to.
• Fix A renamed workflow keeps its new name: reopening a workflow after renaming it in the builder shows the name you gave it.
• Fix The workflow builder reads in your language: canvas controls, tooltips, step settings and builder messages are translated in English and Spanish.
• Fix Adding a workflow works on a short screen: in the Add workflow dialog, Create from scratch stays in view while the templates scroll, and a template preview no longer shows a publishing banner over it.
• Improvement Clear filters on the workflows list: a Clear filters button appears next to the status and connection filters as soon as one is active, matching the agents, knowledge bases and integrations lists.

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Filters that stay where you left them, and a fuller view of every call

• Improvement Your filters survive a reload: the filters, sort order and page you choose on Call logs, Phone numbers, Agents, Integrations and Knowledge bases are kept in the page’s address, so refreshing, sharing the link or coming back from a call returns you to the same view. A Clear filters button appears whenever a filter is active, and asking Melo to filter a list works the same way.
• Feature Everything about a call in one place: a call now shows the agent that handled it and the exact version that was live, with a link straight to that version, and an actions menu for copying the call ID, downloading the recording or deleting the call.
• Fix Copying a version to your draft brings all of it: call tools, integrations, knowledge bases, dynamic variables and voicemail and phone-menu settings travel with the prompt and paths, and creating a new version leaves the draft’s workflows in place.
• Fix The agent picks up straight away when the caller talks over it: if the caller starts speaking again while a reply is being prepared, the agent sets that reply aside and answers what was just said, without a pause in between.

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Conversational paths

• Feature See why a call stayed on a step or moved on: the call log records every branch decision with the node it was taken from, whether the call stayed or which node it went to, and the reason behind it — so you can tell at a glance whether it was your condition’s wording, a question the agent had not yet asked, or a misread answer.
• Feature A path error is named as one: when a branch decision cannot be reached, the call log shows a path error rather than an ordinary stay, so a step that did not advance is never mistaken for one that chose to wait.
• Fix On a path, only the path decides what runs: tools and integrations linked to the agent are no longer available from every node — actions on a path call come from the path’s own steps, and those calls start faster.

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Getting started

• Feature Ask Melo to show you around: ask the copilot for the product tour and it starts the guided walkthrough from wherever you are.
• Improvement A smoother tour: the tour lands squarely on the element it is describing, reads well on small screens, keeps its introduction until you finish it or turn tips off, and holds your attention on the step at hand while it runs. Its wording, buttons and card styling are clearer in English and Spanish.
• Fix The tour is remembered per account: whether you have seen the tips is kept separately for each account you sign in to.

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Steadier conversational paths, and a way to search your calls

• Feature Find a call by what was said or who called: Call logs has a search bar for conversations and a filter for the contact’s phone number, so you can go straight to the call you are looking for.
• Fix A path’s global instructions stay where you put them: text typed into Global instructions saves on its own, survives copying a version to the draft, and always belongs to the path you are editing.
• Fix Your edits keep saving as you move around the editor: the agent editor recovers on its own when two saves overlap, and only ever writes to the draft, so switching between paths and versions leaves your work intact and published versions untouched.

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Conversational paths

• Fix A call advances as soon as the caller’s answer settles a branch: conditions are read in the light of what the agent actually asked, and staying on a step whose condition is already met is treated as the mistake it is.
• Fix Branch decisions have the time they need: each decision is given a longer budget and a second, independent attempt, so the conversation keeps moving even when an answer is slow to arrive.
• Fix The agent says its line before the step runs: on a node that speaks and then moves on, the agent delivers its script once, and the action follows.
• Fix A call ends or transfers only once the caller has finished speaking: when a sentence reaches the agent in pieces, hanging up or handing over waits for the whole of it.
• Fix Details carry across a step that only speaks: values collected earlier in a path are still available to a later step when a spoken step sits between them.

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A Security page for your account, and a clearer view of your usage

• Feature See how your account is being signed in to: a new Security page under settings shows your active session with its device, location, IP and last activity, a history of sign-in attempts — successful and failed — and a way to sign out of every other session at once.
• Improvement Concurrent calls measured as your average daily peak: the concurrent-calls card on Usage shows the average of each day’s highest number of simultaneous calls, counting only the days you had calls in the last 30, so the figure grows towards your plan’s limit as your usual load does and warns you before you reach it. It is shown to one decimal, and the tooltip explains exactly what it counts.

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Conversational paths

• Fix Branches are decided carefully, and the call moves on as soon as they are met: the model that evaluates your conditions reads multi-step ones the way you wrote them — an “if not X” only holds once the agent has actually asked for X — and it is given the time it needs to answer, so a call advances the moment the caller agrees.
• Fix Global conditions can be taken from any node: a condition that applies anywhere in a path is available from nodes that have no branches of their own.
• Fix Your wording is followed on steps that run an action: when a node’s prompt tells the agent to say what it is about to look up, it says it and then the step runs.

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Billing and plans

• Improvement Your default card is used everywhere: the payment method you set as default applies to every subscription you pay for, the first card you add becomes the default on its own, and another is chosen for you if you remove the one in use. Checkout collects your billing details and offers the cards you have already saved.
• Improvement Ten workflows on the Free plan: the Free plan includes 10 workflows, and the plan comparison table matches the published pricing on every row — minutes, extra-minute price, concurrent calls, Melo, storage, workflows, support and price — in English and Spanish.
• Improvement Send your invoice with your verification request: company verification takes an invoice alongside the signed document, so everything needed for the review arrives in one submission.
• Fix Unused minutes carry over when your plan renews: rollover is taken from your subscription each time a new period starts.
• Fix Every phone-number purchase goes through verification: numbers are held for review and assigned once your company is approved, including when a discount brings the checkout total to zero.
• Fix Phone numbers are named in your invoice history: a phone-number purchase appears as “Phone number” in English and “Número de teléfono” in Spanish.

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Dashboard and access

• Improvement Melo suggests small prompt changes without rewriting the whole prompt: ask for a wording change to an agent’s prompt or greeting and Melo proposes just the passage it is changing, so the suggestion arrives sooner. The inline diff still shows the complete before and after, and broad rewrites work as they did.
• Fix Playback follows your system’s media controls: pausing or resuming a call recording from outside the dashboard is reflected in the player on the call page.
• Fix A project you join or create is available immediately: accepting an invitation or creating a project gives you access to it right away.

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A guided start for new accounts, and clearer call logs

• Improvement Call status and end reason at a glance: Call logs shows one of four states for every call — in queue, dialing, active and ended — and the end reason appears once a call has finished, both in the list and on the call page. Labels are shortened to fit the column, with the full wording kept in the tooltip.
• Fix Date filters cover every call: filtering Call logs by date returns every call created in the range, answered or not.

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Signing up and onboarding

• Feature Verify your email when you sign up: new accounts confirm their address with a six-digit code sent by email, with a resend option and a countdown until you can ask for another one. The welcome email arrives once your address is confirmed.
• Feature A guided start for new accounts: after registering, a two-step flow asks what you plan to use Diga for and how you heard about us, lets you choose the language of the interface and whether you want product news, and then takes you through picking a plan.
• Feature Tips that show you around the dashboard: a guided tour points out what each part of the interface does, highlighting the element it is describing as you move through it, with the sidebar open or collapsed. You can skip it, with a confirmation first, or turn tips off altogether, and each section remembers whether you have seen its tips.
• Feature Agent templates open from a shared link: a link to an agent template takes you straight to its preview when you are signed in. If you do not have an account yet, you are taken through sign-up and onboarding and then land on the template you came for.

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Workflows

• Feature Create and list your piece connections from the API: new endpoints let you create a connection of any type and list the ones your project already has, so a workflow built through the API can point a step at a connection without going through a template or the builder. Each connection is identified by a single id, the one you use to reference it from a flow.
• Feature Copy a template without re-entering your keys: when you copy a workflow template, you can reuse a connection you have already configured — your Slack token, your Cal.com key — instead of typing it in again for every template.
• Fix Post-call workflows run when the agent ends the call: workflows triggered by a finished call also run for calls the agent hangs up itself.

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Call behaviour

• Fix The agent waits for the caller, not for the line: the sounds of a call being connected are no longer taken as the caller’s first words, so the agent opens the conversation the way you configured it.
• Fix The outcome of a step is announced once: when a call runs several tools one after another, the agent tells the caller the result a single time and then moves on to the next step.
• Fix Chained steps use the right details: a step that runs after another one can take values from anywhere earlier in the call, choosing the one its description asks for rather than only what the previous step produced.

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Full subscription management and a new Usage page

• Feature See your usage against your plan limits: a new Usage page under settings shows call minutes, concurrent calls, Melo, workflows and knowledge-base storage against what your plan includes, with alerts as you approach your minutes limit and a countdown to when they reset. You can turn usage-based billing on from there, the same figures appear as badges on Workflows and Call logs, and Melo recognizes the page and can take you to it.

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Subscription and billing

• Feature Manage your subscription from settings: the subscription page brings your plan, billing period and next invoice together, shows what your next invoice will contain, and lets you switch between monthly and yearly billing with a confirmation of what changes. The plan card links straight to Plans, and if the page cannot load you can retry it in place.
• Feature Manage your payment methods: add a card, set which one is used by default and remove the ones you no longer need, all from the subscription page. Link is listed alongside cards and can be made the default like any of them.
• Feature Cancel your subscription yourself: the danger zone on the subscription page takes you through cancelling your plan, with a confirmation step before anything is applied.
• Fix The renewal note matches what you scheduled: the plan card’s renewal date takes into account plan and billing-period changes you have already scheduled.

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Conversational paths

• Feature Paths are driven by Diga, not by the model: every branch decision in a conversational path, and every tool, webhook and flow step it runs, is now evaluated and executed on our side, so a call follows the path you drew. Actions run silently while the caller waits, announcements are spoken before the step they announce, and a step set to ask first waits for the caller’s answer before it runs.
• Fix The agent follows the node it lands on after a tool or flow: when a tool, webhook or flow finishes — including when it comes back with an error — the agent says what that node tells it to say and moves on by itself, without waiting for the caller to speak first.
• Fix Each step keeps to its own stage: the agent only uses the tools and asks for the details belonging to the step it is on, instead of collecting a later step’s answers early, and it never speaks a later step’s script before that branch’s condition is met. Internal instructions stay internal and never reach the caller.

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Phone numbers

• Feature See how long a number is held for you: a number waiting for payment shows a live countdown to when its reservation expires, so you know how long you have to finish the purchase. Each checkout covers one selection, and Continue is only offered when there is something left to buy.
• Improvement Province tags on available numbers: numbers you can buy show the Spanish province they belong to, matching the regions you can filter by.
• Improvement Buying more numbers reuses your verification: once your company is verified, the ownership certificate for every number you are assigned or release is filed with the carrier for you, so adding numbers later needs no new paperwork.

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Dashboard

• Improvement See why every call ended, straight from the list: Call logs shows an end reason for each call, with a tooltip explaining what it means, translated in English and Spanish. As the table narrows, columns collapse in a sensible order so the date stays visible longest, and the overflow menu has room for its labels.
• Fix Call settings show all their fields: the Call settings section of an agent expands to fit everything inside it, and voicemail and phone-menu detection are hidden on agents that use conversational paths, where they do not apply yet.
• Improvement Small interface improvements: settings pages keep a visible scrollbar as you move through them, and errors are surfaced as alerts where they happen.

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Account and access

• Fix Access changes apply immediately: removing someone from a project, changing their role, or leaving a project takes effect right away.
• Improvement Steadier service under load: the API and Melo apply request limits per account, so a burst of traffic from one client no longer slows things down for everyone else.
• Fix Your email is matched however it is capitalized: sign-ups and invitations find your account whether or not the address is typed in the same case it was registered with.

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Outbound calls that handle voicemail and phone menus

• Feature Your agent knows what picked up an outbound call: when a call is answered, the agent tells apart a person, a voicemail box, a phone menu and an unavailable line, and reacts accordingly instead of talking into the void. Configure it per agent under Customize → Call settings: on voicemail, leave a message you write (dynamic variables included) or hang up; on a phone menu, let the agent navigate towards a goal you describe or press a key sequence you give it, then take the line once it reaches a person. Quiet callers still get a normal greeting.
• Feature Signed webhook deliveries: every webhook Diga sends now carries a Diga-Signature header with a timestamp and an HMAC signature, so your endpoint can verify the request came from us and reject replays. Your signing secret is shown once when you create the webhook, and a new rotate endpoint issues a fresh one whenever you need it.
• Feature Calls wait in line instead of being turned away: inbound calls beyond your plan’s concurrent-call limit are placed in a hold queue with hold music and connected to an agent as soon as a line frees up, in the order they arrived. Callers who hang up while waiting leave the queue on their own.

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Phone numbers

• Feature Finish a number purchase you left halfway: a number still in checkout keeps a link back to its payment page, so you can complete the purchase without starting over.
• Improvement Clearer status while a number is being approved: numbers awaiting verification are shown as a state of their own, distinct from numbers still in checkout, and appear as inactive in the numbers table until they are ready to use.
• Fix Released numbers stay out of your way: a number you release, or one belonging to a project you delete, disappears from your lists for good, and the same number can be imported again later.

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Call behaviour

• Fix The agent keeps the conversation going after a tool or flow step: once a tool, webhook or flow node finishes, the agent moves on and speaks the next step without waiting for you to say something first.
• Fix Agents stay in the language you configured: an agent speaks the language you set it up in for the whole call, and internal instructions never make it into what the caller hears.

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Dashboard

• Improvement A redesigned sidebar: navigation is reordered and regrouped, the account cards and plan modal have a refreshed look, and scrolling and the collapse animation are smoother.
• Improvement Plan names read the same everywhere: your plan is called by the same full name in the sidebar, on Plans, in settings and in every upgrade, downgrade and cancellation dialog, in English and Spanish.
• Improvement Know exactly why a workflow can or cannot be published: the publish banner tells you whether the workflow is new, has unpublished changes, is invalid, or has reached the workflow limit of your plan, with a link to learn more, and the enable toggle reflects the same limit.

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Billing

• Fix Invoice amounts in your billing history: past invoices show the amount you were charged.
• Fix Free plan minutes follow the documented rules: on the Free plan, each period starts with that period’s included minutes.

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Approvals for Melo, and clearer workflow publishing

• Fix Your agent’s own voice, all the way through the call: every spoken turn uses the voice you configured for the agent, and agents running a tool or flow inside a conversational path stay silent until they have something to say to the caller.
• Improvement Phone numbers bought while your company is being verified: the first month is authorized when you place the order and charged once the purchase is approved. If it is rejected or the authorization expires, nothing is charged and the numbers are released.
• Improvement Webhook destinations are validated: webhook URLs are checked when you create or update a webhook, so only valid external endpoints are accepted.

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AI Copilot (Melo)

• Feature Approve changes before Melo makes them: when Melo wants to change something in your account, it asks first with a card in the chat showing what it will do and a before-and-after view of the change. Approve or reject it, and Melo picks up where it left off. Pending cards are still there after you reload the page.
• Feature Melo can drive the page you are on: it can filter and sort your lists, switch tabs, and answer questions about what is currently on screen, so you can ask “show me the active agents” and then “which ones are those?” without leaving the conversation.
• Improvement Better answers about workflow connections: Melo can now check the status of your existing piece connections, so when a workflow step is not valid it can tell you whether a connection is missing or in error instead of guessing.

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Workflows

• Improvement Know exactly why a workflow can or cannot be published: the publish banner tells you whether the workflow is new, has unpublished changes, or has reached the workflow limit of your plan, with a link to learn more. Discard reliably returns the builder to the published version.
• Fix Workflow status stays in sync everywhere: publishing, enabling or disabling a workflow is reflected in the builder, the workflow list and your plan usage, including after navigating away and back.
• Fix Assign any workflow to an agent: the workflow picker loads through your full list, however many workflows you have.

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Dashboard

• Improvement Your plan and usage at a glance: the subscription card on Plans shows your plan, minutes used, next payment and billing period in one place, with usage bars that change color as you get closer to your limit.
• Improvement Call details for calls without a transcript: the call page shows the agent, contact and end reason as badges, and a clear empty state when a call has no transcript, logs or traces.
• Fix Call logs read in your language: the “Call dequeued” event and its wait time are now shown translated in English and Spanish.
• Fix Interface polish across the dashboard: phone-number badges fit inside the agent card and collapse the rest into a +N chip that lists the hidden numbers, the settings sidebar uses the right colors and keeps its icons aligned when collapsed, and workflow run cards match the rest of the interface.

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Outbound pre-call flows and richer variable interpolation

• Pre-call flows for outbound calls: pre-call flows now run before the number is dialed on outbound calls, so the agent can prepare context the same way it does for inbound calls.
• Dynamic variables in path nodes: dynamic variables now interpolate inside conversational path node prompts and branch conditions, letting you personalize prompts and routing per call.
• Injected variables in function-call logs: variables injected into a during-call function call are now shown in the function-call logs, making it easier to debug what the agent passed to each tool.

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New and improved workflow pieces

• Odoo CRM lead actions: new actions to create and manage leads in Odoo CRM directly from your workflows.
• Date helper in Spanish: the date-helper piece now supports Spanish for parsing and formatting dates.
• Form styling: improved styling for forms in the workflow builder.

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Meet Melo, your in-dashboard AI assistant

• AI Copilot assistant: a new in-dashboard AI assistant (Melo) helps you build and manage your agents, answer questions, and take actions across the platform.
• MCP-backed tools: Melo is powered by MCP tools so it can act on your Diga resources, not just answer questions.
• Per-plan usage: Melo usage is included with weekly limits that scale with your plan.

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Call Traces with a waterfall view

• Distributed traces for every call: each call now generates a trace that breaks the conversation into individual spans — conversation turns, AI generation, voice synthesis, tool executions, and path transitions.
• Waterfall UI: visualize the full call timeline in a waterfall view to see exactly how long each step took and how the steps relate to each other.
• Diagnose performance: quickly identify slow steps, verify conversational flows, and review tool executions with their arguments and timing.

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Pre-call flows and flow-driven variables

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Pre-call flows

• Prepare every call before it starts: the new Pre-Call trigger runs a workflow the moment a call begins, before the agent greets. The agent waits for the result and uses it to personalize the conversation.
• Return Call Data action: send a prompt addition and dynamic variables back to the agent, so it can start the call already knowing the caller’s name, account, or context.
• Gate calls: optionally abort a call if the flow fails or times out — useful for allowlists, eligibility checks, or business hours. Timeout is configurable per flow (up to 55 seconds).
• Assign anywhere: add pre-call flows to single-prompt agents in the Workflows section, or to conversational paths through the new Pre-call flows node above the start node.

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Flow-driven dynamic variables

• Variables provided by flows: variables a pre-call flow produces now appear in the agent’s dynamic variables panel as read-only, labeled “Provided by [flow]”, and in the {{ autocomplete.
• Dynamic parameters for during-call flows: a Function Call parameter can now take its value from a dynamic variable instead of being extracted by the agent — set its Value Source to Dynamic Variable.
• Variables in paths: dynamic variables now interpolate in conversation node prompts and branch conditions.

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Workflow categories

• New “Call launcher” category: workflows that start outbound calls with the Make Call action are now labeled Call launcher, distinct from the new Pre-call flows.

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Gemini voices

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New voice catalog

• Curated Gemini catalog: 30 voices with audio samples, classified by gender, available directly in the voice selector
• Multilingual voices: any voice speaks every supported language, so there’s no need to pick a voice per language
• Favorites and search: mark your favorite voices to keep them at hand and filter by name or gender

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Changes from the previous voices

• Automatic migration: agents that used an ElevenLabs voice were moved to an equivalent Gemini voice of the same gender. Review your agents’ voice and change it if you prefer another one
• Removed controls: the voice speed and temperature settings and the option to use an ElevenLabs voice by ID are gone. Volume stays. To adjust pace or tone, describe it in the prompt or in the global instructions

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Improved voices, tool sounds, and Holded piece

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More control over voices

• Expanded voice catalog: Browse thousands of available voices and choose the best fit by language, accent, tone, and more
• Direct ElevenLabs support: Use any ElevenLabs voice by entering its ID directly
• New voice controls: Adjust voice temperature and volume, in addition to the existing speed control

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Sound in tools and flows

• Background sound during execution: Add sound to tools or flows while they run so calls sound more natural
• Pre-execution announcement: Force the model to say something before executing a tool, so it always announces what it’s about to do

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New piece: Holded

• Holded integration: Connect your agents with Holded to talk directly to your ERP — for example, assist customers by looking up their invoices in real time

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Improved turn detection model

• Better turn detection: Improved model with GPU support for more accurate detection of when the user has finished speaking
• Background sound in flows: Tools and flows can now play background sound while executing

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Workflow and session fixes

• Workflow fixes: Stability improvements in the workflow builder
• OAuth session persistence: Fixed an issue where Google OAuth sessions were not persisting across tabs, even with the “Remember me” option enabled

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Bulk recording downloads and RAG improvements

• Bulk recording downloads: Download multiple call recordings at once from the monitoring dashboard
• RAG improvements: Bug fixes and improvements to the knowledge base for more reliable information retrieval

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Permission and navigation fixes

• Permission loading: Fixed an issue with permission loading on login
• Sidebar visibility: Fixed menu item visibility based on user permissions
• 404 page: Improved error page for unknown routes

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Logs, RAG, and Workflows

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Call Logs

• Detailed event logging: Every call generates structured logs covering its full lifecycle — from connection to completion
• 10 event categories: Call lifecycle, user messages, agent responses, call tools, integrations, conversational paths, transfers, and webhooks
• Customer-facing logs: Dual logging system that automatically filters out internal technical data and exposes only relevant events to users via the API
• Full traceability: Each event includes timestamps, trace IDs, and contextual data to debug and analyze agent behavior

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RAG (Retrieval-Augmented Generation)

• Knowledge base for agents: Upload documents and URLs so your agents can access relevant information during conversations
• Semantic search: The system automatically indexes and searches your content to provide accurate, contextual responses
• Multiple sources: Ingest files, URLs, and text, with automatic page discovery from a domain
• Knowledge management: Add, update, and delete items from your agents’ knowledge base

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Workflows

• Visual automation: Create no-code workflows that run during or after calls
• Post-call workflows: Automate tasks after a call ends, such as updating a CRM, sending emails, or logging data
• During-call workflows: Allow your agent to execute tools in real time, like scheduling appointments or looking up data
• Sync and async execution: Choose whether the agent waits for the workflow response or continues the conversation
• Pre-built templates: Use ready-made templates to quickly set up common workflows

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Diga Initial Launch

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Agent Building

• Single Prompts: Create conversational agents with simple and direct prompts
• Conversational Paths: Define complex conversation flows with custom nodes and routes
  • Support for multiple node types (message, question, decision, action)
  • Visual editor to design the conversational flow
• Call Customization: Configure call behavior and characteristics
  • Customizable voices
  • Language and tone configuration
  • Speed and volume parameters
• Version Control: Safely manage different versions of your agents
  • Complete change history
  • Rollback to previous versions
  • Version comparison
• Call Tools: Add special capabilities during conversations
  • Call transfer
  • Send messages
  • Execute custom actions

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Integrations

• HTTP Integrations: Connect your agents with external APIs
  • Inbound and outbound webhooks
  • Flexible authentication (API Key, Bearer Token, OAuth)
  • Custom data mapping
• MCP Integrations: Model Context Protocol support
  • Native integration with MCP tools
  • Extensibility for advanced use cases
• Add Integrations to Agents: Modular system to connect multiple integrations

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Telephony

• Phone Number Purchase: Acquire numbers directly from the platform
  • Availability in multiple countries
  • Search by area code
  • Immediate activation
• SIP Trunks: Configure and manage your own SIP trunks
  • Inbound and outbound calls
  • Routing configuration
  • Multi-provider support

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Platform Management

• Projects: Organize your agents and resources
  • Isolated workspaces
• Billing: Detailed cost control
  • Flexible plans
  • Real-time consumption monitoring
  • Usage reports
  • Configurable limits

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Analytics and Monitoring

• Monitoring: Complete visibility into your agents’ behavior
  • Complete transcriptions

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Documentation and Tools

• Complete API Reference: Interactive documentation with OpenAPI
  • Examples in multiple languages (Python, JavaScript, cURL, Go)
  • Interactive playground
  • Authentication and code examples
• Documentation in Spanish: Complete guides and tutorials
• Documentation in English: English version available