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Plans and Pricing

From Settings > Subscription > Plans and Pricing you can compare available plans, change your current plan, and adjust your billing period.

View updated pricing

Check the updated prices for each plan on our website.

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Available plans

Diga offers five plans to suit different needs:

Free

Ideal for trying out the platform with no commitment. Includes limited minutes for your first tests.

Basic

For projects in the launch phase that need more minutes and storage.

Pro

The most popular plan. For teams in production with higher call volume.

Scale

For companies scaling up with high call volume and more simultaneous calls.

Custom

For large organizations with custom needs and priority support. Talk to sales.

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Plan comparison

FeatureFreeBasicProScaleCustom
Included minutes303501,4005,000Custom
Price per extra minute—€0.08/min€0.07/min€0.06/min—
Simultaneous calls13515Custom
Use of Melox1x2x4x10Custom
RAG Storage2 MB20 MB100 MB500 MBCustom
Flows2102050Custom
SupportBasicBasicBasicBasicPriority
Included minutes are allocated monthly, on both monthly and annual billing. RAG Storage is the space available for your agents’ knowledge bases.
Prices and plan limits may change. Always check the pricing page for the latest amounts and information.

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Billing period

You can choose between two billing periods:
  • Monthly plan: billed each month on the subscription date.
  • Annual plan: billed once a year with a discount on the monthly price.
Even if you pay annually, minutes are distributed monthly. For example, an annual plan with 120,000 minutes per year will receive 10,000 minutes each month.

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Change the billing period

You can switch between monthly and annual billing from Settings > Subscription > Manage Subscription. From monthly to annual:
  • Applied at the end of the current monthly period if you stay on the same plan. In case of a plan change, it’s applied immediately.
  • You start saving on the next invoice.
From annual to monthly:
  • Applied at the end of the current annual period.
  • Minutes remain monthly throughout the period.

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Change plans

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Upgrade

When you upgrade to a higher plan:
  • The change is applied immediately.
  • You’re billed the prorated difference.
  • Unused minutes are transferred to the new plan (with the new plan’s rollover limit).
1

Access Plans and Pricing

Go to Settings > Subscription > Plans and Pricing.
2

Select the new plan

Click Select on the plan you want to subscribe to.
3

Review the changes

A modal will open with a summary of the change: new plan, price, period, and benefits. Select the billing period (annual plan or monthly plan).
4

Confirm the upgrade

Click Continue to apply the change.

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Downgrade

When you change to a lower plan:
  • The change is applied at the end of the current billing period.
  • No proration: you keep your current plan until the paid period ends.
  • Rollover minutes exceeding the new plan’s limit are lost.
1

Access Plans and Pricing

Go to Settings > Subscription > Plans and Pricing.
2

Select the lower plan

Click Select on the plan you want to change to.
3

Review the limitations

A modal will open showing the new plan’s limits and what you’ll lose compared to the current one.
4

Confirm the downgrade

Click Downgrade Plan to confirm. The change will take effect at the end of your current period.
When downgrading, you’ll lose any rollover minutes that exceed the new plan’s limit.

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Return to the free plan

If you want to cancel your paid plan, you can return to the free plan:
  1. On the Plans and Pricing page, click Return to Free.
  2. Confirm the cancellation in the modal.
  3. Your current plan remains active until the end of the paid period and then reverts to the free plan.

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Additional charges

In addition to the base plan, the following charges apply: Phone numbers
  • Phone numbers have a monthly cost per number.
  • They’re billed monthly regardless of your billing period.
Extra minutes (additional usage)
  • If you exceed your included minutes and have usage-based billing enabled, additional minutes are charged.
  • Extra minutes are billed monthly.
  • You can disable this option from Settings > Subscription to avoid unexpected charges.

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FAQ

Upgrades are applied immediately. Downgrades are applied at the end of the current billing period.
Yes. You can change plans at any time from Settings > Subscription > Plans and Pricing.
On an upgrade, remaining minutes are transferred. On a downgrade, rollover minutes exceeding the new plan’s limit are lost at the end of the period.
You can enable usage-based billing from Settings > Subscription. Extra minutes will be billed monthly.