Call Logs

Call lifecycle

Events that mark key moments in the call: when recording started, when the call completed, or if it failed.

Event	Description
Recording Started	Call recording was initiated
Answer Type Detected	On outbound calls with detection enabled: what answered the call (person, voicemail, phone menu) and the transcript of what was heard
Call Completed	The call ended successfully
Call Failed	The call failed due to an error

User messages

Events related to what the contact says during the call.

Event	Description
User Message Received	A message from the contact was received (transcription completed)
User Started Speaking	The contact started speaking
User Stopped Speaking	The contact stopped speaking

Agent responses

Events about the agent’s behavior and responses during the conversation.

Event	Description
Agent Initialized	The agent was initialized for the call
Greeting Sent	The agent sent its welcome message
Agent Message Sent	The agent generated and sent a response
Agent Started Speaking	The agent started speaking
Agent Ended Speaking	The agent finished speaking
Agent Interrupted	The contact interrupted the agent
Reminder Message Sent	The agent sent an inactivity reminder
Voicemail Message Left	The agent left your configured message on an answering machine, with the exact text it spoke
Phone Menu Navigation Started	The agent started navigating a phone menu, with the goal or key sequence it pursues
Phone Menu Option Selected	The agent pressed a key: includes the menu it heard, the key chosen and the reasoning behind the decision
Phone Menu Navigation Finished	How the navigation ended (person reached, no answer, dead end) and the closing reasoning

Call tools

Events about native tools the agent executes during the call: transfers, hangups, adding participants.

Event	Description
Transfer Tool Invoked	A call transfer was requested
Transfer Tool Completed	The transfer completed successfully
Transfer Tool Failed	The transfer failed
Hangup Tool Invoked	A hangup was requested
Hangup Tool Completed	The call was hung up successfully
Add Participant Tool Invoked	Adding a participant to the call was requested
Add Participant Tool Completed	The participant was added successfully
Add Participant Tool Failed	Adding the participant failed

Integrations

Events about the execution of integration tools (HTTP, MCP) configured by you.

Event	Description
Integration Tool Invoked	The agent executed an integration tool
Approval Requested	The tool requires confirmation from the contact
Approval Granted	The contact confirmed the execution
Approval Denied	The contact denied the execution
Integration Tool Completed	The integration executed successfully
Integration Tool Failed	The integration failed

Knowledge base (RAG)

Events about searches the agent runs against its knowledge base to retrieve relevant information during the call.

Event	Description
RAG Search Completed	A knowledge base search returned relevant results
RAG Search No Results	A knowledge base search returned no matching results
RAG Search Failed	A knowledge base search failed

Conversational paths

Events about transitions between nodes in agents with conversational paths.

Event	Description
Path Transition	The agent moved from one node to another
Node Generation Started	The agent started generating a response at a node
Path Error	An error occurred during path execution

Transfers

Events about the process of transferring to a human agent.

Event	Description
Human Participant Dialing	The human agent is being called
Human Participant Answered	The human agent answered
Human Participant Disconnected	The human agent disconnected
Transfer Completed	The transfer was completed

Workflows / Flows

Events about workflow (flow) executions tied to the call: deliveries to your endpoints, pre-call flows, and workflow tools invoked during the conversation.

Event	Description
Workflow Queued	The workflow was queued for delivery
Workflow Sent	The workflow HTTP request was sent
Workflow Success	The workflow received a successful response
Workflow Failed	The workflow received an error response
Workflow Retry Exhausted	All workflow retries were exhausted
Pre-Call Flow Triggered	A pre-call flow was triggered before the call started
Pre-Call Flow Completed	A pre-call flow finished and returned its data
Workflow Tool Invoked	A during-call workflow tool was invoked
Workflow Tool Completed	A workflow tool finished successfully
Workflow Tool Failed	A workflow tool failed
Workflow Tool Interrupted	A workflow tool was interrupted
Workflow Tool Triggered	A workflow tool was triggered
Workflow Approval Granted	A workflow execution was approved

Field	Description
Timestamp	Exact date and time of the event
Level	Event severity: INFO, WARNING, ERROR, or CRITICAL
Category	Which category it belongs to (lifecycle, agent, etc.)
Event	Specific event name
Data	Contextual information depending on the event type

Level	Meaning
INFO	Normal, expected behavior
WARNING	Something unexpected happened but recovered automatically
ERROR	An operation failed (e.g., integration timeout, failed transfer)
CRITICAL	A severe failure that affected the entire call

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Analytics

What are call logs?

Event categories

Event information

Severity levels

​What are call logs?

​Event categories

​Event information

​Severity levels

What are call logs?

Event categories

Event information

Severity levels