> ## Documentation Index
> Fetch the complete documentation index at: https://docs.diga.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send follow-up (WhatsApp)

> Post-call workflow that sends a resource link over WhatsApp one minute after the call ends

<Note>
  **Related agents:** [Outbound sales](/en/templates/agents/outbound-sales).
</Note>

## What it does

One minute after the call ends, the workflow sends a WhatsApp message with a link to information or resources, to the same number the call was made to.

It matches the closing of the [Outbound sales](/en/templates/agents/outbound-sales) prompt, which offers to send "a resource that might be useful down the line" when the prospect doesn't show immediate interest.

It's a [post-call workflow](/en/build/flows/post-call-flows): it runs in the background, without adding time to the call.

## How it works

| Step              | What it does                                                                                    |
| ----------------- | ----------------------------------------------------------------------------------------------- |
| **Call Finished** | Trigger. Receives the call's contact and dynamic variables.                                     |
| **Delay for**     | Waits 1 minute.                                                                                 |
| **Send message**  | Sends a WhatsApp message to the call's contact number, with a personalized greeting and a link. |

The recipient is taken automatically from the call's contact — no need to pass it as a dynamic variable. The name shown in the greeting does depend on a dynamic variable (`name`).

## What you need

* A WhatsApp Business [connection](/en/platform/connections)
* The `name` dynamic variable set when the call is launched, with the prospect's name
* A real link to the resource you want to share

## Getting started

<Steps>
  <Step title="Copy the template">
    From the **Workflows** section, open the template catalog and copy it. The workflow is created disabled.
  </Step>

  <Step title="Set up the WhatsApp connection">
    In the **Send message** step, add your WhatsApp Business connection. This template doesn't ship with any integration pre-configured: you have to create one before the step will work.
  </Step>

  <Step title="Replace the sample link">
    The message text ships with `<<url>>` as a placeholder. Replace it with the real link to the resource, file, or page you want to send.
  </Step>

  <Step title="Adjust the wait (optional)">
    The **Delay for** step is set to 1 minute. Raise or lower it as you prefer.
  </Step>

  <Step title="Make sure the name variable arrives">
    The message's greeting uses `{{trigger['dynamic_variables']['name']}}`. Check that the workflow or integration launching the call passes that variable; otherwise the message goes out with a blank where the name should be.
  </Step>

  <Step title="Publish the workflow and assign it to the agent">
    [Publish](/en/build/flows/creating-workflows#draft-vs-published) the workflow and make sure it's **enabled**. Add it from the **Workflows** section of the agent you want to link it to; it'll show up with the **Post-call** label.
  </Step>

  <Step title="Test it">
    Make a test call with your own number and check that the WhatsApp message arrives a minute later, with the right name and link.
  </Step>
</Steps>

## Before publishing

* **It sends the same message on every call**, regardless of whether there was real interest. If you only want to send it when the prospect asked for more information, add a condition before the send step.
* **If the `name` variable is missing, the greeting arrives incomplete.** There's no default value.
* **The link doesn't fill itself in.** Until you replace `<<url>>`, the message goes out with the literal placeholder.
* **It doesn't check whether the number has WhatsApp.** If the contact doesn't use WhatsApp, the send fails and there's no additional fallback configured in the workflow.

## Next Steps

<CardGroup cols={2}>
  <Card title="Outbound sales" icon="phone-volume" href="/en/templates/agents/outbound-sales">
    The agent that generates these calls.
  </Card>

  <Card title="Save call result (Google Sheets)" icon="table" href="/en/templates/flows/save-call-result-sheets">
    The template's other post-call workflow.
  </Card>

  <Card title="Dynamic Variables" icon="brackets-curly" href="/en/build/agents/dynamic-variables">
    How to pass the prospect's name into the call.
  </Card>
</CardGroup>