> ## Documentation Index
> Fetch the complete documentation index at: https://docs.diga.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and Pricing

> Compare available plans on Diga, change plans, and manage your billing period.

# Plans and Pricing

From **Settings > Subscription > Plans and Pricing** you can compare available plans, change your current plan, and adjust your billing period.

<Card title="View updated pricing" icon="dollar-sign" href="https://www.diga.io/pricing" arrow="true" cta="View plans">
  Check the updated prices for each plan on our website.
</Card>

## Available plans

Diga offers five plans to suit different needs:

<CardGroup cols={2}>
  <Card title="Free" icon="gift">
    Ideal for **trying out the platform** with no commitment. Includes limited minutes for your first tests.
  </Card>

  <Card title="Basic" icon="rocket">
    For projects in the **launch phase** that need more minutes and storage.
  </Card>

  <Card title="Pro" icon="briefcase">
    The **most popular** plan. For teams in production with higher call volume.
  </Card>

  <Card title="Scale" icon="trending-up">
    For companies **scaling up** with high call volume and more simultaneous calls.
  </Card>
</CardGroup>

<CardGroup cols={1}>
  <Card title="Custom" icon="building">
    For large organizations with **custom** needs and priority support. [Talk to sales](https://www.diga.io/contact).
  </Card>
</CardGroup>

### Plan comparison

| Feature                              | Free  | Basic     | Pro       | Scale     | Custom   |
| ------------------------------------ | ----- | --------- | --------- | --------- | -------- |
| **Included minutes**                 | 30    | 350       | 1,400     | 5,000     | Custom   |
| **Price per extra minute**           | —     | €0.08/min | €0.07/min | €0.06/min | —        |
| **Simultaneous calls**               | 1     | 3         | 5         | 15        | Custom   |
| **[Use of Melo](/en/platform/melo)** | x1    | x2        | x4        | x10       | Custom   |
| **RAG Storage**                      | 2 MB  | 20 MB     | 100 MB    | 500 MB    | Custom   |
| **Flows**                            | 2     | 10        | 20        | 50        | Custom   |
| **Support**                          | Basic | Basic     | Basic     | Basic     | Priority |

<Info>
  Included minutes are allocated **monthly**, on both monthly and annual billing. **RAG Storage** is the space available for your agents' [knowledge bases](/en/build/knowledge-bases).
</Info>

<Note>
  Prices and plan limits may change. Always check the [pricing page](https://www.diga.io/pricing) for the latest amounts and information.
</Note>

## Billing period

You can choose between two billing periods:

* **Monthly plan**: billed each month on the subscription date.
* **Annual plan**: billed once a year with a discount on the monthly price.

<Info>
  Even if you pay annually, minutes are distributed **monthly**. For example, an annual plan with 120,000 minutes per year will receive 10,000 minutes each month.
</Info>

### Change the billing period

You can switch between monthly and annual billing from **Settings > Subscription > Manage Subscription**.

**From monthly to annual**:

* Applied at the end of the current monthly period if you stay on the same plan. In case of a plan change, it's applied immediately.
* You start saving on the next invoice.

**From annual to monthly**:

* Applied at the end of the current annual period.
* Minutes remain monthly throughout the period.

## Change plans

### Upgrade

When you upgrade to a higher plan:

* The change is applied **immediately**.
* You're billed the prorated difference.
* Unused minutes are transferred to the new plan (with the new plan's rollover limit).

<Steps>
  <Step title="Access Plans and Pricing">
    Go to **Settings > Subscription > Plans and Pricing**.
  </Step>

  <Step title="Select the new plan">
    Click **Select** on the plan you want to subscribe to.
  </Step>

  <Step title="Review the changes">
    A modal will open with a summary of the change: new plan, price, period, and benefits. Select the billing period (**annual plan** or **monthly plan**).
  </Step>

  <Step title="Confirm the upgrade">
    Click **Continue** to apply the change.
  </Step>
</Steps>

### Downgrade

When you change to a lower plan:

* The change is applied at the **end of the current billing period**.
* No proration: you keep your current plan until the paid period ends.
* Rollover minutes exceeding the new plan's limit are lost.

<Steps>
  <Step title="Access Plans and Pricing">
    Go to **Settings > Subscription > Plans and Pricing**.
  </Step>

  <Step title="Select the lower plan">
    Click **Select** on the plan you want to change to.
  </Step>

  <Step title="Review the limitations">
    A modal will open showing the new plan's limits and what you'll lose compared to the current one.
  </Step>

  <Step title="Confirm the downgrade">
    Click **Downgrade Plan** to confirm. The change will take effect at the end of your current period.
  </Step>
</Steps>

<Warning>
  When downgrading, you'll lose any rollover minutes that exceed the new plan's limit.
</Warning>

### Return to the free plan

If you want to cancel your paid plan, you can return to the free plan:

1. On the Plans and Pricing page, click **Return to Free**.
2. Confirm the cancellation in the modal.
3. Your current plan remains active until the end of the paid period and then reverts to the free plan.

## Additional charges

In addition to the base plan, the following charges apply:

**Phone numbers**

* Phone numbers have a monthly cost per number.
* They're billed monthly regardless of your billing period.

**Extra minutes (additional usage)**

* If you exceed your included minutes and have usage-based billing enabled, additional minutes are charged.
* Extra minutes are billed monthly.
* You can disable this option from [Settings > Subscription](/en/platform/subscription) to avoid unexpected charges.

## FAQ

<AccordionGroup>
  <Accordion title="Is the plan change immediate?">
    Upgrades are applied immediately. Downgrades are applied at the end of the current billing period.
  </Accordion>

  <Accordion title="Can I change plans at any time?">
    Yes. You can change plans at any time from Settings > Subscription > Plans and Pricing.
  </Accordion>

  <Accordion title="What happens to my minutes when I change plans?">
    On an upgrade, remaining minutes are transferred. On a downgrade, rollover minutes exceeding the new plan's limit are lost at the end of the period.
  </Accordion>

  <Accordion title="What if I need more minutes but don't want to change plans?">
    You can enable **usage-based billing** from [Settings > Subscription](/en/platform/subscription). Extra minutes will be billed monthly.
  </Accordion>
</AccordionGroup>